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Customer Service

CONTACT US

 

For any concerns related to our service, products, partners and system, you can easily contact us by leaving an email at contactus@mgf.com or call/text at 09XX-XXXX-XXX. Our customer service will respond to your concerns within 12-24 hours during office days (Mondays to Saturdays).

 

Suggestions/feedback

Any suggestions and feedback regarding to our system, services, partners or products are important to us.

 

Order Cancellation

In cancelling your order, please make sure that the items ordered are not yet packed. To cancel your order, Contact our customer hotline and give the order ID to the customer service.

 

Reschedule Order

  • To reschedule make sure that the items ordered are not yet shipped.
  • Rescheduling of the ordered item is not available in the website option. If you wish to reschedule your delivery date,

 

Change Item

Changing ordered item is not included in the features of platform. If you wish to change the items, you need to cancel your order and reorder. Please read the Order Cancellation Policy for more info in canceling order.

 

Return Item

Customers are given the privilege to return the items in following reasons: unsatisfied, unmatched item or damaged. Contact us if your need to return the items ordered. Make sure you read the Return policy to know more about returning the items.

 

Payment Methods

For the payment of your order, we accept payment thru Bank Transfer and Paypal Payment. To know more about payment, please read our Payment Policy

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